Q: Can I buy item through my smartphone?
- Yes, you can make purchases either on your Computers, Smartphones or Tablets.
Q: How long will it takes before my order will be shipped?
- You may refer to the estimated shipping date stated on item shipping page. You will receive emailed status update regarding your order. You can also check your ‘My Page’ for the order status. Please don’t hesitate to contact our customer support if you have some questions on your order.
Q: The estimated delivery date has passed and yet my order has not arrived. Who can assist me?
- Please feel free to can contact us, our customer support team will be happy to assist you.
Q: Can I contact you in languages other than Japanese?
- As of this time Skygift shop has customer support team that can speak in English and Japanese language.
Q: Why I haven’t received any response on my inquiries?
- Is your email address correct? Please also check your junk folder in case you haven’t received yet. Otherwise, please contact us again.
Q: Is it free to create a skygift membership account?
- Yes, it’s absolutely free of any charges; it is also required so that you can explore more our online shop.
Q: Where can I see my account information?
- You can check your profile, order history and order status on “My Page”.
Q: How can I retrieve forgotten password?
- You will be ask to input your registered email and our system will forward a link asking for your new password.