Customer Care

1. Usage Guide

• Place your order:
  • By placing a bid:
    • Click Yahoo Auction Button.
    • Search or Shop your wish items.
    • Check the description well.
    • Select Options (If necessary).
    • Place your Bid

Note: You may also shop to Yahoo Auction websites and get the URL of your wish item and paste in our search button.

• By using Proxy Service:
  • Searching in Any Japan online store.
  • Proceed to our website and find the Proxy Service Button.
  • Fill-up the necessary information in the blank from your preferred Japan online store.
  •  Click the Order Button.
  • Wait for the response to your email to send your total amount to be paid.

• To search another Japan Store you may proceed here! (It will procced to page where he can find different sores)

• By using Direct Shop:
  • Click the Shopping Mall button.
  • Search or Shop your wish items.
  • Check the description well.
  • Select Options (If necessary).
  • Proceed to cart & Pay.

2. Payment

or Auction and Proxy Service you are going to pay two times.

First Payment: Referral Fee and Inspection Fee. Inspection Fee is optional.

• Referral Fees:
  • For Auction – 5%
    • Valued under 3000 Yen – Referral Fee 150 Yen
    • Valued Above 3000 Yen – 0-5%
  • For Proxy Service – 5%
    • Valued under 3000 Yen – Referral Fee 150 Yen
    • Valued Above 3000 Yen – 0-5%

• Inspection Fee:

As soon as your item arrives in the warehouse, you have the options to use this service or not.

Note: Inspection that includes repacking your items. Make sure you read our conditions of this service.

• Without Inspection – 0Yen
• With Inspection:
  • X – 4kg – Free
  • 4.1-10kg – 500 Yen
  • 10.1-15kg – 1000 Yen

Note: You will be asked this during you place your order.

2nd Payment: Will cover the Shipping Cost. There will be possible two times of payment. These include the following;

• Domestic Shipping Fee – This shipping fee from your seller store/warehouse to our warehouse. Some seller offers free shipping, in this case, you will not be asked to pay for this service.

Note:

1. If your order w/o tracking, we will ask the seller to use other shipping methods that can provide with tracking. In this case, this fee will occur in this service and we will collect from you.

2. Your parcel may also subject to local tax and hence this may also additional fee for your parcel that will include in this domestic shipping fee.

• International Shipping Fee – This shipping fee from our warehouse to yours prefer shipping address.

For details of this fee please refer here. (the sentence Case by case where is the link of this information)

For Direct shopping

• You just simply pay your order and pay the International Shipping.

• Payment Methods:
  • The currency that we will accept for payment is Japanese Yen. The currency used from abroad will be automatically exchanged during placing your order.

The following payment methods that are available.

• PayPal
• Alipay
• Payooner
• Korean

3. Shipping & Delivery

       Shipping Methods.

Currently, we use the following shipping methods:

Note: Currently we only accept the maximum weight of order up to 15kg.

• Japan Post
  • EMS (Express Mail Service)
    • Delivery time normally 3-7 days depending on your locations.
    • We can accept up to 15kg.
  • AIR International Parcel
    • Delivery time normally 7-14 Days depending on your location.
    • We can accept up to 15kg.
  • SAL International Parcel
    • Delivery time normally 2-3 weeks depending on your locations.
    • We can accept up to 15kg.
  • AIR Economy (Small Packets)
    • Delivery time normally 7-14 Days depending on your location.
    • We can accept only up to 2kg in this method.
  • SAL Economy (Small Packets)
    • Delivery time normally 2-3 weeks depending on your location.
    • We can accept only up to 2kg in this method.
• FEDEX
  • International Priority Shipment
    • Delivery time normally 3-7 days depending on your location.
    • We accept up to 15kg in this method.
  • International Economy Shipment
    • Delivery time normally 3-7 days depending on your location.
    • We accept up to 15kg in this method.

• Shipping Fees.

International Shipping Fee Information (EMS, AIR, SAL, FEDEX)

• Shipping Process.

This Shipping Process we make it easy for you.

• Read and Confirm. As soon as your item arrives in the warehouse we will contact you through email or you may also notify on your Personal Account Page, please read and confirm.
• Choose Payment Method. As you confirmed, please select your payment method to be used.
• Verify your Shipping Address. Confirm your shipping address, if you wish to change please click the button and fill up the form.
• Click Checkout. You will be directed to your Prefer Payment Method Account to finally pay your order.
• Process for Shipping. Please wait for a few days for delivery of your parcel in your preferred shipping address.

(This step will be change depending on the design of the system).

• Handling Time.

• For Auction and Proxy Service. 3-7 working days from the start that your item arrives in our warehouse.
• For Direct Shopping. 3-10 working days from the start you fully paid your order.

• Storage of your Parcel.

• Skygiftshop will give you until 3 weeks of storing each order in our warehouse. On or before the due date you must process to ship your parcel.

Note: If you failed to process or get your order, we will claim your order and we have the sole discretion in whatever ways.

4. Return & Exchange

with our carrier partner, we make these things hassle-free as much as possible.

           Note: For Auction and Proxy Service, your seller policy in the different online site will be applied and priority in this process.

• Return Policy
  • Time.
    • For Auction and Proxy Service. It will depend on your Seller or Shopping Online Policies.
    • For Direct Shopping. We give only 7 days replacement right after you received your item.

• Return Shipping Fee.
  • For Auction and Proxy Service. It will depend on your Seller or Shopping Online Policies.
  • For Direct Shopping. The Customer will pay the shipping fee back and forth.

• Acceptable Return Reasons.
  • For Auction and Proxy Service: It will depend on your Seller or Shopping Online Policies.

Note: We will assist you fully in this matter but has no 100% assurance.

• For Direct Shopping – We will accept returns for the following reasons;
  • Damaged Items – If you received broken pieces, with stain and other related damages.
  • Incorrect Information – If you received the item did not match to its description such as color, sizes, amount etc.
  • Defective Items – If you received items which are not working properly such as no power, low/over speed and so on.
  • Missing Parts – If there is lacking or missing part or accessories.

Note: If there is no problem sending the missing part, we will ship to you and we will pay the shipping fee. If it’s not advisable, then you may return the items.

• Wrong Items – If you received different/incorrect items.
• Fake – If the items describe genuine on the website and you received fake or imitation.
• Not Brand New – If you received used or second-hand items whereas it is new as it described on the website.
• Expired Product – If you received the item which is expired that indicate on the package.

• Return Process

This Return Process policy is applied to Direct Shopping only but may also apply to Auction and Proxy Service as long as not violating Sellers’ or Other Online Shops policies.

• Steps to Return your Items.

1. Take a Photo - From the time you received up to 7 days if you see the problems, please take a photo of the items particularly where the damage/error traced.
2. Contact – Our Customers Team will be gladly received your concern. Contact our customer service afterward.
3. Pack Well – As much as possible please pack on its original package. (Please read the Packing Return Policy below)
4. Ship – Make sure you negotiate our Customer Service which carrier to be ship your item.
5. Communicate – Our Customer Service Team will closely monitor with you as soon as we finally settle the case.
   • Return Packing Policy.

1. The damaged item must return completely including any accessories.
2. Pack in its original package.

• Refund
  • For Auction and Proxy Service. It will depend on your Seller or Shopping Online Policies.
  • For Direct Shopping. Currently, we do not accept refund, only replacement. We will only refund if there is no replacement for your item.

Note: You will be responsible for all shipping fees that may cost for any replacement process.

• Warranties
  • For Auction and Proxy Service. It will depend on your seller or Shopping Online Policies.
  • For Direct Shopping. The items especially those electronics it has its own warranties. You may read their warranties agreement in the package.

Note: For those item needs to ship back to our warehouse for warranty, you may contact our Customer Team. Please be informed that you will be paid the shipping fee in this process.

5. Track Order

• For Japan Post, please track your item here.
• For Fedex, please track your item here.